At UPLUS Lighting, our commitment to world-class stage lighting solutions in the market has always rested on wheels: reliability, performance, and technology in all products. We are a driving force in the market that has earned a good deal of trust among both clients and prospective customers. Besides that, we have noted that many of our customers ask similar questions about our company’s operations, products, and services. To make this easier for them, we have prepared this list of Top 10 Frequently Asked Questions. By answering these questions, you will get a better understanding of what we at UPLUS Lighting have in store for you to help you make value purchase decisions. Whether you are entirely new at UPLUS or a repeat customer, this list of questions and answers covers it all.
Do You Have a Warehouse in Europe or Other Countries?
Answer : Currently, UPLUS Lighting only possesses warehouses in Europe or any other country apart from China. All products being sold are shipped right from our factory, based in China, to a destination anywhere in the world. We may not have a local warehouse, but with the assistance of our international logistics partners, the shipment will be delivered right to your address in a timely and reliable way, no matter where you are. This model allows us, by cutting out the intermediaries directly from the source, to maintain close control over product quality and shipping procedures. As for the shipping cost, you are welcome to provide your delivery address, and we will calculate the most accurate shipping rate for your location. That ensures, in every step, that the pricing is transparent and crystal clear.
Do You Have a Website on Alibaba, AliExpress, or Shopee?
Answer : UPLUS Lighting does not operate through online sale retailers such as Alibaba, AliExpress, or Shopee. We believe in offering a direct and personalized service experience; hence, all of our products are available on our official website: www.upluslighting.com . On our website, customers can find detailed descriptions concerning our stage lighting products , view the technical specifications, and get real-time assistance from our customer service. In that respect, we put all our efforts into our own website so that the customer receives updated and accurate information with regard to all our offerings. You can always look to us for support, and you are free to enquire about anything on our website for more information and any assistance in choosing the best lighting solutions for your needs.
How Many Years of Warranty Can You Provide?
Answer : Most of our products are qualified for a 2-year warranty from UPLUS Lighting. We consider the stage lighting equipment to be sturdy and very performing, and within this few-year warranty, this is reflected. Problems arising during the warranty time for purchased products should be addressed with our sales team using clear documentation, photos, or videos showing the issue at hand. We quickly solve the problem and minimize your lighting setup’s downtime. After the expiration date of the warranty period, we also provide spare parts for a fee so as to prolong the life cycle of your products and further enable your operations to run without problems long after the expiration date of the warranty period. This approach ensures long-term value and reliability for our customers.
What’s the Production Time?
Answer : Production times vary depending on the individual lighting products involved and the size of your order. Stocked items ship 1-2 days from the date of payment. For a standard order of products to be manufactured, production requires approximately 7-12 days after confirmation of the payment order.
For great or bulk orders, the timeline is extended to 25-30 days after an initial deposit is made. UPLUS Lighting is proud of its punctual product delivery within a promised timeframe, so no matter how small or big your order is, we work with efficiency to ensure timely delivery without compromising quality.
Why Your Prices Higher Compared to Other Factories?
Answer : The price of UPLUS Lighting reflects our first pursuit: high cost-effectiveness rather than low-price competition. Although the price is a little higher than that of some other factories, according to the responses of our customers, it speaks volumes. A lot of customers point out that the quality and performance of stage lighting products are superior and go beyond their expectations, especially for customers buying them for the first time. The company seeks to establish long-term relations with clients by providing them with products that are reliable and high-performance. Below, I can share with you some customer’s feedback for your reference. Our focus is not to be the cheapest in the market but rather to offer premium products that will ensure the longevity of the partnership and subsequent repeat buys by satisfied clients.
How Can I Become Your Dealer/Agent?
Answer : We are always seeking new associates to help expand our reach and bring UPLUS Lighting products to new markets continuously. One of the surest ways to grow your enterprise and bring high-class lighting solutions to your customers is by becoming a licensed representative or agent of UPLUS Lighting.
In setting you up as a dealer, we will work with you to establish an annual sales target for the specific models and products you are interested in. Various different products have various different sales targets, so we will be able to help you identify the best products for your marketplace. As a dealer, you take advantage of our extended experience in the industry, the quality of our products, and the support of a very qualified support team.
Please get in touch with us directly to initiate this discussion and explore how UPLUS Lighting can be a strategic complement to your current product portfolio.
What’s the Packaging? Do You Offer Flight Cases?
Answer : UPLUS Lighting packages all our products in rugged, secure cartons to assure safe transit; however, for those customers needing the utmost in protection-especially in the event or touring industries, we can offer an optional method of packaging: flight cases. These provide extra security when it comes to the transportation of products and would be very useful for those on the go.
While flight cases are added expenses, they give you that extra bit of confidence that your equipment stage lighting is well protected from possible damage. We try to negotiate the best packaging for where you may need a standard carton or flight case to deliver your products in excellent condition.
Does Your Company Have a Development Department?
Answer : Yes, UPLUS Lighting is proud to boast an R&D department. The team works prominently to inspire innovation and ensure that our products are up to the task with respect to performance and dependability. Currently, there are five differing specialists in the R&D department: electronics, hardware, and structural engineers.
These experts, combining their respective expertise, continuously work to improve our product offerings and develop new lighting solutions to the ever-changing demands of the stage and event lighting industry. Equipped with creative team, UPLUS Lighting stands at the forefront of technology, with the ability to constantly offer something new to the customer.
What About your Export Business?
Answer : Exports comprise a major part of UPLUS Lighting’s business. Now, 70% of our total sales depend on exporting products to international markets. Stage Lighting solutions are shipped to more than 70 countries, thereby serving customers all over the world. Our extensive experience in export logistics makes sure that whatever the destination may be, we reliably and efficiently deliver the products.
From Europe to the Americas, from Asia down to the last dot on the map, UPLUS Lighting has in place infrastructure that answers all your needs. We are further expanding our reach with a network of partners and distributors across the world to make our products accessible to our customers. Below is a feedback from one of our international client.
How Many Permanent Employees Do You Currently Have?
Answer : Currently, UPLUS Lighting employs 50-60 permanent staff members who are all highly qualified and committed to the success of our company and the satisfaction of our customers. This encompasses engineers, factory workers, customer service representatives, and sales staff. In fact, our team forms the backbone for the smooth functioning of all activities that guarantee every product leaving our factory meets the very best standards of quality and performance. This sound, cohesive team enables us to handle everything from product development and manufacturing to sales and support and provide a seamless experience for our customers. We take pride in the expertise and dedication of our workforce.
Conclusion
Hopefully, these have taken some of the mystery off UPLUS Lighting. Whether you’d like to buy some of our products, partner with us, or you would like more information, we’d love to hear from you. UPLUS Lighting dedicates itself to providing quality stage lighting solutions and the best-in-class customer experiences at every touch point on our customers’ journey. If you have further inquiries or would like to discuss how we can meet your lighting needs, don’t hesitate to get in touch with our team. We look forward to working with you!
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