Our Service

Discover the full range of stage lighting solutions we offer, from expert consultation to installation and ongoing support. Let us help you create the perfect lighting experience for any event or venue.

Uplus Lighting Technical Support Service

We have established a professional stage lighting technical team to provide customers with full-cycle technical support.

For various stage lighting products, we offer equipment installation guidance (including detailed illustrated manuals and step-by-step video tutorials), assistance with light control system commissioning, and answers to technical questions encountered during daily use.

We also support remote technical diagnosis, allowing for rapid troubleshooting of equipment failures through online video and remote control.

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Our-Technical-Support-Service - Uplus Lighting

Why Choose Uplus Lighting

Choose Uplus Lighting for reliable, high-performance stage lighting. Our products combine advanced technology, stable quality, and professional support to meet the needs of any performance or venue.

Brand

Uplus Lighting trademark has been registered in several countries to protect the brand's continued development and expansion in the market.

Payment

Diverse transaction methods and payment channels.
Uplus Lighting possesses the qualifications for self-operated export.

After-sales

Uplus Lighting has established after-sales service centers in some regions to provide localized after-sales service, alleviating buyers' concerns about after-sales repairs and ensuring partners can purchase with peace of mind.

High-performance and reasonably priced products

We focus on the practical use of our products, from structural design to software operation, on-site installation, and repair and maintenance. Starting with the user experience, we ensure our products are easy to use and stable. We have adjusted and set the color, dimming, color rendering index, and operating noise levels for different products to meet the requirements of various lighting scenarios.

Efficiency

Timely, efficient, and accurate sales service system.
We adhere to the principle of "customer first" and maintain a 10-hour response time standard. We have established a customer service priority channel within the company and the sales team to provide customers with fast and accurate responses as soon as possible.

Product Customization Services

Uplus Lighting boasts a research and development team with extensive experience in the stage lighting industry, comprised of structural engineers, software engineers, and electronic engineers, enabling us to provide clients with customized, one-on-one product customization solutions.

Pre-Sales Service

At Uplus Lighting, we provide comprehensive pre-sales support to ensure your project runs smoothly from the start:

Precisely Matching Customer Needs

Dedicated sales personnel will communicate with customers to gain a thorough understanding of their usage scenarios (such as outdoor music festivals, theater performances, and large-scale events), equipment budget, and functional requirements (such as protection level, light control accuracy, and brightness requirements). Based on product features such as the "IP65 12*60W Pixel Zoom Bar Moving Head," they will recommend a suitable solution.

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Product Experience Support

Product sample trials are provided, allowing customers to test the device's brightness, light efficiency, and protection performance in a real-world setting. Product demonstration videos and case studies are also provided to showcase the device's performance in similar scenarios, helping customers gain a direct understanding of the product's value.

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Technical Parameter Interpretation

Key parameters of concern to customers (such as the specific application scenarios of the IP65 protection level and the applicable site range of the 720W power) are explained in simple terms to prevent misunderstandings that could affect purchasing decisions.

During-Sales Service

Uplus Lighting ensures a seamless experience throughout the entire production and delivery phase through proactive post-sales services:

Real-time Production Progress Feedback

After a customer places an order, a dedicated salesperson will provide real-time feedback on the production progress, from raw material procurement to equipment assembly and testing. Customers will be proactively informed of key milestones, ensuring a clear understanding of order status.

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Double Product Quality Verification

After production, the equipment undergoes rigorous testing (including safety performance, brightness, light control accuracy, and pan/tilt function). A product video is then filmed and sent to the customer. Delivery is arranged only after the customer confirms compliance.

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Pre-Installation Guidance

Before delivery, detailed installation planning recommendations (such as hoisting point selection and wiring layout) are provided based on the customer's site conditions. The necessary accessories are also prepared to ensure quick installation upon arrival.

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After-Sales Service

Our commitment to customer satisfaction goes beyond installation. Uplus Lighting offers strong after-sales support to ensure you get the best return on your investment:

Warranty Service

All products come with a one-year free warranty. During the warranty period, any equipment failure not caused by human error will be repaired or replaced free of charge.

Repair and Maintenance Support

Lifelong repair service is provided beyond the warranty period, with reasonable parts costs charged. Regular maintenance advice (such as cleaning methods after outdoor use and precautions for long-term storage) is provided to customers to extend the life of the equipment.

Logistics & Customs Clearance Support

Uplus Lighting offers professional logistics and customs clearance services to ensure your equipment is delivered efficiently and safely:

Flexible Logistics Solutions

We partner with several renowned logistics companies to offer a variety of logistics options, including express delivery, dedicated logistics lines, air freight, and ocean freight, tailored to your location and delivery timeframe, ensuring safe and timely delivery of your equipment.

We provide comprehensive tracking services and real-time feedback on shipment status.

Professional Customs Clearance Assistance

We provide a full set of customs clearance documents (such as commercial invoices, packing lists, and product certification documents) and assign a dedicated team to assist with the customs clearance process.
We are familiar with the customs policies of various countries and regions (such as EU CE certification and US FCC certification requirements), minimizing delivery delays due to customs clearance issues and reducing import costs and risks for our customers.

Service Commitment & Customer Assurance

At Uplus Lighting, we are dedicated to providing exceptional service, and we stand behind every product we deliver. Our commitments include:

Quality Guarantee

All products meet international quality standards and undergo rigorous pre-shipment testing to ensure that the equipment delivered to customers is free of quality issues. If a customer discovers a defect after receiving the equipment, they can contact their sales staff at any time, and they will handle it for you immediately, ensuring worry-free after-sales service.

Price Guarantee

We offer a stable pricing system for long-term customers, and we offer reasonable payment options (such as a deposit + final payment,) to alleviate customer financial pressure.

Privacy and Data Protection

We strictly protect the privacy of our customers' project information, procurement data, technical requirements, and other confidential information from third parties. The intellectual property rights of customized solutions, design drawings, and other information provided by customers during the service process belong to the customers and are used solely for service delivery and not for any other purpose.

Comprehensive Service

We integrate pre-sales, sales, and after-sales services, combining technical support, customization, logistics, and customs clearance to provide customers with a comprehensive, one-stop service.

From early-stage demand planning and product selection to mid-term production support, installation, and commissioning, and even ongoing maintenance and technical upgrades, customers only need to connect with a dedicated salesperson to enjoy comprehensive support throughout the entire process, eliminating the need to coordinate across multiple departments. This ensures "easy purchase and worry-free use."

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